Your Order:
TribecaCheese.com allows customers to place orders online any time the mood strikes. For payment TribecaCheese.com accepts the following credit cards: Mastercard, Visa, American Express, and Discover. Cash, check, money order or C.O.D. is not accepted.
All prices are subject to change without notice.
Catalog prices do not reflect the cost of delivery.
Cheese handling:
In the tradition of the artisans we hand cut all cheese products upon receiving your order. This may cause our products to weight slightly more or less than your original order. By placing an order with TribecaCheese.com we assume you fully understand this is part of the challenge of offering such products. (Please note Tribecacheese.com does not handle the cut & wrap of cheese products)
Our Packaging:
Orders are packed in recycled cardboard boxes, Cradle to Cradle Certified. The boxes are insulated using Coldpack Systems Technology to cushion and insulate perishable products. We will place gel packs inside the ColdPack System to ensure that the product remains chilled for about 48 hours. If only some of your items are perishable, we may ship in separate boxes.
Shipping:
Tribecacheese.com may take between 24 and 48 hours to process your order. High volume seasons will be more like 48 hours. Make sure you keep this in mind when planning your soiree. (Shipping times are from when the order leaves our possession, not when you place the order.)
Your order deserves great attention. Our last visit of the day from our friends at Fed Ex is 5pm. Therefore, any orders received after 4 pm will be accepted the following day Monday to Thursday.
Oops, it is Friday and your impromptu gathering for Saturday night requires products only we can provide... Choose Saturday delivery by 4pm on Friday, problem solved.
After that we expect you to be at happy hour enjoying the kick off of your weekend, we will be. Any orders received after 4pm Friday will not be processed until Monday.
There can be no deliveries on the following day or the day immediately following these days: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
Given the perishable and fragile nature of some of our products, it is important that they arrive in no more than 48 hours. Make sure that you choose delivery in 48 hours or less if your products are perishable. In the summer months overnight shipping is preferred for fresh products. No one or thing looks good after traveling more than that. (Any order that contains even one perishable item will be shipped as a perishable package)
NYC resident's bonus. Guaranteed overnight service our good neighbors.
Shipping price is calculated during checkout and is based on weight, dimensions and destination zip code. Alaska and Hawaii, choose next day air for perishable items, other US territories can only receive non-perishable items, the price you pay for a tropical climate
Gift Basket shipping rates are a standard flat rate of
Cheese Club Membership: Shipping is included, yet another perk of being in the inner circle.
International Shipments:
You may be thinking of us while you are jet setting around the globe. However, we don't ship products internationally at the moment, sorry!
It's Here!
Some packages must be signed for in order to be released. Therefore we cannot ship to PO boxes. After all don't you want to be there to greet your fine package?????
But really, who is ever at home? No one was home to receive the package? Doorman slipped out at the very minute Fed Ex arrived? Call FedEx at 1800-GoFedEx and give your tracking number to a FedEx rep to reschedule delivery or have it delivered at work and tell everyone you have a secret admirer.
All of our boxes are clearly marked PERISHABLE on the outside, they must be refrigerated as soon as possible after delivery. If you do not take good care of your package we cannot take responsibility for a spoiled product. Make sure you have arrangements for the items to be cared for properly. Please open and refrigerate goods that are perishable since we cannot be responsible for unopened orders.
Not Here?!
OOPS I did it again????? With no less than three screens open at a time one site is bound to get the wrong info... Wrong Delivery address? Reply to your confirmation order or email us atcustomerservice@tribecacheese.com and we will apply the correct address to the order. Please note: If the order has already been shipped by the time you realized you've provided us with the wrong address, things may get a bit more difficult. You can still email me (customerservice@tribecacheese.com) and I will try to have FedEx update your delivery address. We'll do our best to help your order arrive at the correct address, but please understand we will not assume responsibility for any loss due to an incorrect address.
You Fresh Thing
TribecaCheese.com provides artisanal, all natural and organic products from around the world to the customer at home. Por favor, s'il vous plait, per favore, inspect your delicate package upon its eagerly awaited arrival. It is of the up-most importance that it arrives to you as the artisan meant for it to be. We are dedicated to delivering you products safely and efficiently.
Returns and Exchanges
All products are guaranteed to arrive fresh. Check out your items immediately, let us know within 24 hours and keep all unsatisfactory items, if they are discarded or partially consumed, credit may not be issued. When the claim is received and accepted you will be issued a credit.
Please contact us within 24 hours by clicking the link below:
www.tribecacheese.com/contact.php
If the product arrives damage or appears to have been tampered with contact the carrier as well as TribecaCheese.com and keep all items to show the tampering or damage.
Contact us for more shipping information.
How to contact us?
Click: www.tribecacheese.com/contact.php
Can I pay for shipping with a gift card?
The answer is YES!!
Gift Cards:
TribecaCheese.com allows customers to buy gift cards and have these be redeemed toward the purchase of any of our products! Our gift cards are e-mailed by our system meaning there is no paper trace at any given time. Our gift cards don't expire, and can be used until credit reaches zero. To redeem your current gift card please click on link below:
www.tribecacheese.com/giftcards.php
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